Frequently Asked Questions
Here are the answers to the most commonly asked questions about our Services. If you have a question, that we have not answered then please give our friendly team a call on 0845 463 4008 or email firstname.lastname@example.org.
I am not 100% sure of the decor & services that would be most suitable for the look I am trying to create. Can you help?
Absolutely! That's what we are here for. Our team have over 20 years of experience planning events and can help you choose the right products and services for your event. Whether you just need support on what height candelabra is best, ideas for entertainment or whether you would like to meet with our event design team to create your own bespoke styled event, our team are here to support you all the way.
How do I go about hiring items from you?
If you are sure of the items you would like to hire and would like to go ahead and make a booking you can go to our Hire Section, select the event and wedding products/services you would like to hire. When we have this information we will then send you a quote for you to check (which will include delivery and collection if applicable), followed by a booking confirmation with details of how to pay a deposit to confirm your hire items.
Can you deliver my items to me or my venue?
We have a dedicated event design team who can deliver and set up our hire items at your venue (Delivery, Collection & Set Up Charges Apply). If you would like to set up your hire items yourself you can collect your decor from us a few days before your event using our 'Dry Hire Service'. (Please note, not all products are available for dry hire and some will need to be delivered and set up by our team).
I am not in your area but want to hire a large number of items, is this possible?
We work all over the UK and Internationally for larger events. We would look at every request on a case by case basis.
Do you deliver to Scotland?
Yes we can deliver to Scotland for larger events.
We require fresh flowers as part of our decor, can you do fresh?
Yes, we have our own dedicated floral design team who have years of experience creating exquisite floral decor. Our senior florist is a Gold Winner at Chelsea Flower Show, so you are definitely in great hands! View details of our Floristry Service.
How much deposit do I need to secure a booking and when should the balance be paid?
To secure a booking we require a 40% non-refundable deposit. This will guarantee the products or services you are booking for the date you require. The balance is due 1 month prior to your event date.
How can you re-assure me that if I use your services you will not let me down on my big day?
We are constantly telling ourselves we are only as good as our last event! We take great pride in the quality and reliability of our products and services to ensure excellent customer satisfaction. We have gained an excellent reputation for our service. Have a look at what our previous clients have to say.
I am having a very large event - Is your company large enough to be able to cope with this?
YES! We are regularly working on events for 1000+ guests and have a full time team to help you with the planning for your event. Our large friendly event design team are perfectionists and will ensure that every detail of your event is taken care of, however large.
Can you help me Plan my Wedding?
We offer planning packages to support you with the planning of your wedding. Offering full event planning, partial planning and On The Day Management to ensure that you, your friends and your family enjoy every aspect of your special day. Our team are proud to have won awards for Best Wedding Planner in the NW in the Wedding Industry Awards 2013 & 2014 and regional finalists in the 2015 awards. Find out more about our award winning wedding planning services.
Essential Wedding Hire - What's the Connection?
Qube Events & Productions operate the North West Branch of Essential Wedding Hire covering the North of England & Scotland for Larger Events. We stock the majority of hire items on www.essentialweddinghire.com. This great partnership has enabled us to offer our clients the latest trends in table centrepieces and decor. Essential Wedding Hire clients also can take advantage of the full ranges of services offered by Qube Events & Productions.